FAQs

We provide FREE delivery to Hong Kong and Macau with purchase over HK$500.   For orders below $500, it will be charged with HK $40 shipping fee.

If your order has not yet to be shipped and you have a special reason to cancel the order, please contact us at or***@********ad.hk to request for it. Unfortunately, if your order is on its way, we will not be able to make amendments.

1.   Select the color, size and quantity, then click add to cart.
2.   Continue shopping or log in to complete your purchase.
3.   Fill in your personal information and pay with credit card through PayPal or Stripe.
4.   You will receive a confirmation email when your payment is done.

You will receive an email informing you that your order has been shipped with the tracking number of your parcel.

After clicking the checkout button, please enter the discount code before you confirm the payment to enjoy the discount or special offer.

Petrolhead supports multiple payment methods, including credit card/debit card, FPS (Faster Payment System), Apple Pay/Google Pay, WeChat Pay, Alipay, ATM/bank transfer, online banking transfer and PayMe. Customers need to complete the payment within 3 days after creating an order, otherwise, the order will be canceled.

Please contact us at in**@********ad.hk as soon as possible. If your order has been dispatched, you will be responsible for the extra shipping cost.

We are sorry to inform you that the item(s) you purchased is / are out of stock. We will refund the full amount to your PayPal / Credit Card account.

Please register before shopping, your personal details will be saved. You will save much time for future purchase.

Please contact us at in**@********ad.hk as soon as possible. If your order has been dispatched, you will be responsible for the extra shipping cost.

To choose the best size, please refer to the size chart photo of every product, which is placed below the size choice.

To choose the best size, please refer to the size chart photo of every product, which is placed below the size choice.

We are sorry to inform you that the item(s) you purchased is / are out of stock. We will refund the full amount to your PayPal / Credit Card account.

We offer exchange and free return with damaged or faulty item within 7 days of receipt.

To return / exchange an item, please contact us at or***@********ad.hk.  For more details, please refer to Returns Policy.

We are sorry to inform you that the item(s) you purchased is / are out of stock. We will refund the full amount to your PayPal / Credit Card account.

We provide FREE delivery to Hong Kong and Macau with purchase over HK$500.   For orders below $500, it will be charged with HK $40 shipping fee.

You will receive an email informing you that your order has been shipped with the tracking number of your parcel.

All Hong Kong / Macau orders will be shipped with Hong Kong Post or SF Express.  For other countries, orders will be shipped via a selection of couriers based on your location.   For more details, please refer to Payment and Delivery Methods.

We deliver to Hong Kong and Macau. Once the order confirmed, item(s) will be shipped within 3-10 working days (except pre-order items). It takes 3-14 working days to deliver (subject to destination).  For more details, please refer to Payment and Delivery Methods.